Last updated: June 2025
At Pack&Go, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data.
We collect the following information when you use Pack&Go: Account Information: • First and last name • Email address • Password (encrypted) • Profile picture • Referral code Verification Information: • ID document photo (passport, national ID, or driver's license) • Selfie for identity verification Transaction Information: • Trip and shipment details • Payment and wallet history • Offers and negotiations Device Information: • Push notification token • Device type and operating system
We use your information for the following purposes: • Providing and improving Pack&Go services • Processing transactions and payments • Verifying user identity and building trust • Sending notifications about offers, chats, and delivery updates • Resolving disputes between users • Preventing fraud and ensuring platform safety • Calculating loyalty points and tier levels • Personalizing your in-app experience • Communicating service updates and important changes • Complying with legal and regulatory requirements
We share your information only in the following cases: With Other Users: • Your public profile (name, rating, verification status) • Trip and shipment details you post • Messages in chats with matched users Note: Contact information (phone, email, social media) is automatically filtered in chats until payment is secured. With Third Parties: • Payment service providers for transaction processing • Legal authorities when required by law • Service providers who help us operate the platform We do not sell your personal information to third parties.
We implement security measures to protect your data: • Passwords are encrypted using strong hashing algorithms • Communications are secured via HTTPS • Payments are secured through our escrow system • Verification documents are stored securely • We regularly review our security practices While we take reasonable measures to protect your information, no system can guarantee 100% security. We encourage you to use strong passwords and never share your account credentials.
You have the following rights regarding your personal data: • Access: You can request a copy of your personal data • Correction: You can update your account information at any time • Deletion: You can delete your account from the app settings • Portability: You can request a downloadable copy of your data • Objection: You can opt out of non-essential notifications • Withdrawal: You can withdraw your consent at any time To exercise these rights, contact us at: support@packandgo.app
Pack&Go uses local storage to improve your experience: • Saving login state and authentication token • Remembering language and theme preferences • Storing notification settings • Remembering onboarding completion status This data is stored locally on your device and is not shared with third parties. You can clear this data by deleting the app from your device.
Pack&Go is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through: • In-app notifications • Email to the address associated with your account We encourage you to review this policy periodically. Your continued use of Pack&Go after changes are posted constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: • Email: support@packandgo.app • Privacy email: privacy@packandgo.app We will do our best to respond to your inquiries within 48 business hours.